Empowering change and excellence through comprehensive training

A prominent national provider of Aged Care underwent a significant acquisition, necessitating a seamless transition and alignment of processes. Recognising the importance of equipping their workforce with essential knowledge and skills, they partnered with Quality INSITE to conduct a comprehensive training program.

Challenge

The client faced the challenge of merging the newly acquired entity into their established framework. This required training 300 staff members to not only understand the Aged Care journey process but also grasp the foundational principles of change management within the new parent company.

Solution

Quality INSITE took the helm to design and execute a customised training solution. Collaborating closely with key stakeholders within the client’s organisation, QI developed a unique full-day training program. This program not only encapsulated the core elements of the parent company’s message but also provided delegates with comprehensive insights into Aged Care entry, qualification, conversion, and objection handling.

Conclusion

The collaboration between Quality INSITE and the national Aged Care provider resulted in a highly successful training program. By seamlessly blending the parent company’s message with fundamental Aged Care principles, delegates were empowered to navigate change while elevating their knowledge and skills. The impressive satisfaction ratings and positive feedback validate the program’s success, underscoring Quality INSITE’s ability to deliver transformative training solutions that drive excellence and growth.

Results

An increase of over 10% in occupancy rates. This substantial growth in resident numbers contributed to a more vibrant and thriving community.

The provider's top line witnessed a remarkable boost, with revenue surging by well over $12 million dollars. This financial growth underscored the strategic effectiveness of the plan.

The key marketing tactics outlined in the plan paved the way for a steady waiting list of potential residents. By targeting the right audience and crafting compelling messaging, the provider achieved a consistent influx of interested individuals, ensuring that occupancy remained healthy.

The provider found itself at full capacity for most months, reflecting the successful execution of the plan and the growing demand for their services.

CASE STUDIES