Training INSITE
COMPLETE AGED CARE ENTRY TRAINING
Empower your team with practical, reform-ready training
HOW WE DO IT
Key features of
Training INSITE
Admissions-focused and reform-ready
Our training prepares staff to clearly explain current and upcoming changes to aged care fees, including HELF, and to confidently handle fee-related enquiries during the admissions process.
Flexible, modular delivery
Access training face-to-face or online, with sessions delivered in targeted modules to suit your team’s availability and preferred learning format.
Scenario-based learning
We use realistic scenarios and role-play to build confidence in enquiry handling, highlight effective communication, and strengthen decision-making under pressure.
Soft skills and communication
Training covers non-verbal cues, personality types, and learning styles to help staff build rapport and respond effectively in diverse interactions.
Stakeholder insight sessions
Our First Impressions workshops and mystery shopping reviews provide practical insights into how your service is perceived and where key improvements can be made.
GET IN TOUCH
Contact us today to embark on a journey of transformation.
The Journey to Aged Care
Navigate through our illustrative map to understand your clients’ journey, and discover how our training empowers aged care facility providers, ensuring personalised and dignified care for seniors.
PHASE 1
Awareness
Upon learning of a loved one’s care needs following an incident like carer stress, leave, or accidents, customers initiate research for available options. Transitioning from confusion to readiness, they seek accessible, clear details to consider assisted living/care homes, bridging the gap with supportive resources for their resident’s well-being.
PHASE 2
Engagement
The customer makes contact with providers or consultants enquiring about aged care placement. They are researching to develop an understanding of options and services available and requesting information from providers to move from confusion to clarity.
PHASE 3
Evaluation
Booking tours with care homes, customers assess suitability, often leading the process while evaluating providers and services. Tours, whether with or without the potential resident, empower informed decision-making, transforming frustration into the ability to progress confidently.
PHASE 4
Decision
Deciding on the optimal solution for the resident involves assessing needs, environment, lifestyle, services, and location. The chosen home aligns with care requirements, offering a suitable living environment, activities, services, and payment clarity. This shift from uncertainty to contentment or preparedness signifies a successful choice.
PHASE 5
Outcome
The customer/resident and provider formalise a legal contract as the resident moves into the home. With signed agreement and financial arrangements complete, a settled, well-cared-for resident transitions from doubt or hesitation to contentment and relief.
