Additional Services
ADDITIONAL SERVICES SUPPORT
Enhancing residents’ lives with HELF-aligned Additional Services
The Journey to Aged Care
Navigate through our illustrative map to understand your clients’ journey, and discover how our training empowers aged care facility providers, ensuring personalised and dignified care for seniors.
PHASE 1
Awareness
Upon learning of a loved one’s care needs following an incident like carer stress, leave, or accidents, customers initiate research for available options. Transitioning from confusion to readiness, they seek accessible, clear details to consider assisted living/care homes, bridging the gap with supportive resources for their resident’s well-being.
PHASE 2
Engagement
The customer makes contact with providers or consultants enquiring about aged care placement. They are researching to develop an understanding of options and services available and requesting information from providers to move from confusion to clarity.
PHASE 3
Evaluation
Booking tours with care homes, customers assess suitability, often leading the process while evaluating providers and services. Tours, whether with or without the potential resident, empower informed decision-making, transforming frustration into the ability to progress confidently.
PHASE 4
Decision
Deciding on the optimal solution for the resident involves assessing needs, environment, lifestyle, services, and location. The chosen home aligns with care requirements, offering a suitable living environment, activities, services, and payment clarity. This shift from uncertainty to contentment or preparedness signifies a successful choice.
PHASE 5
Outcome
The customer/resident and provider formalise a legal contract as the resident moves into the home. With signed agreement and financial arrangements complete, a settled, well-cared-for resident transitions from doubt or hesitation to contentment and relief.
HOW WE DO IT
Key features of
Additional Services
Staged provider support
We offer a flexible, 3-stage model, from initial HELF-aligned planning workshops to full implementation. Providers can engage with all stages or choose only what they need.
Designed for HELF compliance
Every element of our program is built around the latest HELF requirements, with clear service menus, processes, and pricing models that meet reform expectations.
Commercial clarity and control
We help you build a program that’s not only compliant but commercially sustainable, with modelling around pricing, margins, and ROI to ensure long-term viability.
End-to-end operational support
From documentation and policy design to staff training, onboarding, and recruitment guidance, we work alongside your team to embed the program with confidence.
Enhancing daily experience
Our service recommendations go beyond standard care, offering tangible, value-added extras that enrich resident life and reflect the intent of the new HELF framework.
