Additional Services
ADDITIONAL SERVICES SUPPORT
Enhancing residents’ lives with Additional Services
The Journey to Aged Care
Navigate through our illustrative map to understand your clients’ journey, and discover how our training empowers aged care facility providers, ensuring personalised and dignified care for seniors.
PHASE 1
Awareness
Upon learning of a loved one’s care needs following an incident like carer stress, leave, or accidents, customers initiate research for available options. Transitioning from confusion to readiness, they seek accessible, clear details to consider assisted living/care homes, bridging the gap with supportive resources for their resident’s well-being.
PHASE 2
Engagement
The customer makes contact with providers or consultants enquiring about aged care placement. They are researching to develop an understanding of options and services available and requesting information from providers to move from confusion to clarity.
PHASE 3
Evaluation
Booking tours with care homes, customers assess suitability, often leading the process while evaluating providers and services. Tours, whether with or without the potential resident, empower informed decision-making, transforming frustration into the ability to progress confidently.
PHASE 4
Decision
Deciding on the optimal solution for the resident involves assessing needs, environment, lifestyle, services, and location. The chosen home aligns with care requirements, offering a suitable living environment, activities, services, and payment clarity. This shift from uncertainty to contentment or preparedness signifies a successful choice.
PHASE 5
Outcome
The customer/resident and provider formalise a legal contract as the resident moves into the home. With signed agreement and financial arrangements complete, a settled, well-cared-for resident transitions from doubt or hesitation to contentment and relief.
HOW WE DO IT
Key features of
Additional Services
Comprehensive support
Our Additional Services offer a holistic and well-rounded approach. We ensure a comprehensive range of offerings that enhance every facet of residents' lives, from well-being to comfort.
Complementing care and lifestyle
Additional Services are thoughtfully aligned to harmonise with the existing lifestyle and care services. We strive to provide choices and independence while supporting the well-being of residents and their families.
Tested and proven
Backed by time-tested success, our program assures residents and their families of a reliable and consistent quality of service. Expect an elevated standard that surpasses expectations.
Personalised empowerment
With Additional Services, we empower residents and families with choice and independence. Our offerings serve as a testament to our commitment to enhancing the lives of those under our care.
Enhanced quality of life
Our services are meticulously designed to enhance the resident experience. We focus on ensuring every individual enjoys the highest level of comfort, engagement, and peace of mind.
