Digital Reporting
GAP ANALYSIS AND SALES PROCESS REVIEW
Elevate your facility’s performance with actionable insights
The Journey to Aged Care
Navigate through our illustrative map to understand your clients’ journey, and discover how our training empowers aged care facility providers, ensuring personalised and dignified care for seniors.
PHASE 1
Awareness
Upon learning of a loved one’s care needs following an incident like carer stress, leave, or accidents, customers initiate research for available options. Transitioning from confusion to readiness, they seek accessible, clear details to consider assisted living/care homes, bridging the gap with supportive resources for their resident’s well-being.
PHASE 2
Engagement
The customer makes contact with providers or consultants enquiring about aged care placement. They are researching to develop an understanding of options and services available and requesting information from providers to move from confusion to clarity.
PHASE 3
Evaluation
Booking tours with care homes, customers assess suitability, often leading the process while evaluating providers and services. Tours, whether with or without the potential resident, empower informed decision-making, transforming frustration into the ability to progress confidently.
PHASE 4
Decision
Deciding on the optimal solution for the resident involves assessing needs, environment, lifestyle, services, and location. The chosen home aligns with care requirements, offering a suitable living environment, activities, services, and payment clarity. This shift from uncertainty to contentment or preparedness signifies a successful choice.
PHASE 5
Outcome
The customer/resident and provider formalise a legal contract as the resident moves into the home. With signed agreement and financial arrangements complete, a settled, well-cared-for resident transitions from doubt or hesitation to contentment and relief.
HOW WE DO IT
Key features of
Digital Reporting
Precise gap analysis
Uncover the areas with the most potential for improvement through our comprehensive Gap Analysis Dashboards. By systematically evaluating your processes and services, we highlight gaps that might be inhibiting your growth and guide you towards strategic enhancements.
Local competitor insights
Elevate your local customer service rating through insightful competitor analysis. We evaluate up to three competitors per Home, reviewing and scoring them against your facility. This analysis establishes a valuable local benchmark that aids in refining your customer service approach.
Holistic sales process review
Our Sales Process Review delves into the core of your sales strategies. We examine every step, ensuring they align with your goals and customer expectations. This review provides actionable insights to refine your approach and drive higher conversion rates.
Strategic action steps
Armed with the insights from our dashboard, we provide you with actionable steps for improvement. Enhance your operations, refine your sales processes, and elevate your customer service to not just meet but exceed local expectations.
Industry benchmarking excellence
Gain a competitive edge with benchmarking against industry trends. By comparing your facility's performance to market leaders within the industry, you'll have a clear understanding of your position and areas for advancement.
