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Swift financial gains through DAP to RAD project

A renowned national aged care provider sought to capitalise on the potential of maximising Refundable Accommodation Deposit (RAD) cash sales. Recognising the need for a comprehensive approach, they partnered with Quality INSITE to conduct a targeted DAP to RAD project.


The challenge for the client lay in converting prospective residents’ Deposits Amount Paid (DAP) into Refundable Accommodation Deposits (RAD). To accomplish this, they required a strategic intervention that would educate and inform resident representatives on the nuances of RAD and DAP, ultimately encouraging conversions.


Quality INSITE spearheaded a DAP to RAD project, leveraging their extensive expertise in the realm of Aged Care finances. The QI team embarked on an initiative that involved reaching out to a designated list of resident representatives, engaging them in personalized conversations that delved deeper into the intricacies of RAD and DAP.


The collaboration between Quality INSITE and the National aged care provider resulted in a case study of rapid financial success. Through a focused DAP to RAD project, Quality INSITE’s expert approach in engaging with resident representatives propelled the provider to secure a remarkable $10 million in RAD cash sales within just 7 days. This case study underscores the power of strategic interventions, knowledge, and effective communication in driving substantial financial gains for aged care providers.
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The National provider reaped the rewards of an additional $10 million in RAD cash sales within 7 days. This dramatic financial boost underscored the project's efficacy in driving tangible results.
The project's unprecedented success led to its early cessation. Despite approximately 400 calls yet to be made, the provider chose to conclude the initiative due to the substantial returns already realised.
Quality INSITE's in-depth knowledge surrounding RAD and DAP dynamics proved to be a strategic asset. Their ability to navigate complex financial considerations and effectively communicate with resident representatives yielded quick and impressive outcomes.



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